Free, impartial energy advice services in the UK: where to get help alongside ECO4 (guide 2026)

Guide by ApplyFreeBoiler.uk (Reliant Energy Solutions Ltd), a heating and insulation installer in Bury, Greater Manchester. We are not the government, Ofgem or an energy supplier.

Many households want independent advice before agreeing to any home energy work. Several free, impartial services exist across Great Britain. This page signposts the main ones. It is general information from ApplyFreeBoiler.uk, a heating and insulation installer in Bury. We are not connected to the services listed. This page does not guarantee funding.

1. Citizens Advice

Citizens Advice can help with energy bills, debt with your supplier, prepayment meters and complaints. Search for Citizens Advice energy advice online or visit a local office.

2. Simple Energy Advice (England)

The government-backed Simple Energy Advice service offers impartial information on improving your home and on schemes that may be available in England.

3. Home Energy Scotland

In Scotland, Home Energy Scotland gives free, impartial advice on saving energy and on Scottish government support.

4. Nest (Wales)

In Wales, the Nest scheme gives free advice and, for eligible households, home energy improvements funded by the Welsh Government.

5. Your energy supplier

Suppliers must offer help if you are struggling to pay, and many list the support they provide on their websites. Ask about the Priority Services Register if it applies to you.

6. Your local council

Many councils run warm home, cost of living and energy advice pages, and some offer their own grants or LA Flex routes. Check your council website.

7. Before you agree to work

Whoever you speak to, take your time, ask for written details and never feel pressured on the doorstep.

8. Check funding and local figures

See ECO measures by council on ApplyFreeBoiler.uk, built from DESNZ Household Energy Efficiency statistics, to see how many ECO measures have been installed in your local authority area. Use the ApplyFreeBoiler.uk eligibility check to see whether an ECO4 heating or insulation pathway may be available for your home in England, Scotland or Wales. ECO4 is due to close on 31 December 2026.